Surespan pride ourselves on the high standard of quality we provide, as a UK Manufacturer, our clients across the Globe approach us with an expectation for quality from highly engineered bespoke heavy duty industrial plant access covers, to products for premium, upmarket residential buildings.
We are pleased to confirm we have successfully passed our audit for BS ISO 9001 Compliance. This gives us certification up until the year 2020 where we will be re-audited.
ISO 9001 is the world’s most established quality framework. The ISO 9000 series of standards are adopted by 951,000 organisations in 175 countries worldwide. ISO 9001 sets the standard not only for quality management systems, but management systems in general.
It helps all kinds of organisations to succeed through improved customer satisfaction, staff motivation and continual improvement.
BS EN ISO 9001 specifies requirements for a Quality Management System:
- Needs to demonstrate its ability to consistently provide products that meets customer and applicable regulatory requirements.
- Aims to enhance customer satisfaction through the effective application of the system. This includes processes for continual improvement of the system and the assurance of compliance and applicable regulatory requirements.
Working with Surespan as a BS ISO 9001 compliant company ensures you get the best quality of service and support from initial enquiry to order completion. We have multiple processes in place ensuring the order process completes as smoothly as possible. From initial enquiry, our highly trained and well informed team of Sales Managers will guide you through the specification process ensuring the correct product to meet your requirements is selected. Technical support can be offered throughout this process, where our sales team are not able to advise, they can hand over the job to the technical team who will discuss your requirements in more detail. Our technical office is manned by several highly experienced members of staff who understand the products inside out including the restrictions and possibilities that can be offered or achieved. Reference details can be provided including past projects, case studies and more.
When you’re happy with the final quotation, the project will be passed onto our technical team who start to detail the products with the latest 2D and 3D CAD Software. Drawings are often passed onto the customer within 72 hours for approval.
Once drawings are approved, the project will be passed onto our production office who schedules the job into the works for manufacturing. On completion, you will be contacted and the product will be dispatched via our couriers, usually on a Next Working Day Shipment for Mainland UK.
For more information contact us on [email protected]
