Last Updated: March 2026
Surespan Inc. (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy and ensuring you understand our practices regarding the collection and use of your personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit our website, use our services, or interact with us.
Please read this Privacy Policy carefully. By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our practices, please do not use this website.
1. Types of Information We Collect
Information You Provide Directly
We collect information you voluntarily provide to us, including but not limited to your name, email address, phone number, mailing address, billing address, company name, job title, and any other information you choose to submit through contact forms, inquiries, quote requests, newsletter sign-ups, or other interactions with our website or services. This information is necessary to provide you with products, services, customer support, and to enhance your experience with us.
Information Automatically Collected
When you visit our website, we automatically collect certain information about your device and browsing activity through cookies, pixel tags, web beacons, and similar tracking technologies. This includes your Internet Protocol (IP) address, browser type and version, operating system, referring URL, pages visited, time and date of visits, duration of visits, search queries, device identifiers, and clickstream data. This information is used to improve website functionality, analyze usage patterns, personalize your experience, and monitor website security.
Information from Third Parties
We may receive information about you from third parties, including business partners, service providers, and data providers, with appropriate legal grounds for sharing such information. This may include contact information, company data, or information obtained from publicly available sources. We will only use information from third parties in accordance with this Privacy Policy and applicable law.
Publicly Available Information
We may collect information about you that is publicly available, including information from public records, social media platforms, industry directories, and other publicly accessible sources.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To register your account, provide products and services you have requested, respond to your inquiries, process orders, send confirmations, and communicate with you regarding transactions and services.
Customer Service: To provide technical support, respond to customer service requests, and address any issues or concerns you may have.
Marketing and Communications: To send you promotional materials, newsletters, product updates, and marketing communications, provided you have opted in to receive such communications. You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
Website Improvement: To analyze user behavior, understand website usage patterns, identify technical issues, optimize website performance and design, and conduct testing and research to enhance our services.
Legal Compliance: To comply with applicable laws, regulations, court orders, law enforcement requests, and governmental inquiries; to enforce our Terms and Conditions and other agreements; and to protect the rights, property, and safety of Surespan Inc., our customers, and the public.
Business Operations: To conduct business analytics, customer segmentation, trend analysis, and market research; to manage our customer database; and to improve product and service offerings.
Legitimate Interests: To send you personalized offers and recommendations based on your purchase history and browsing behavior; to conduct customer satisfaction surveys; and to communicate information about products and services similar to those you have previously purchased or inquired about.
3. Legal Basis for Processing
We process your personal information on the following legal bases:
Contractual Necessity: Processing necessary to enter into or perform a contract with you, such as processing orders or providing services you have requested.
Legitimate Interest: Processing necessary for our legitimate business interests, including marketing, customer service, website optimization, and business analytics, provided such interests do not override your rights and freedoms.
Consent: Processing based on your express consent, which you may withdraw at any time without affecting the lawfulness of processing based on consent before withdrawal.
Legal Obligation: Processing necessary to comply with applicable laws, regulations, and legal obligations.
4. How We Share Your Information
We do not sell, rent, or lease your personal information to third parties for their independent marketing purposes. However, we may share your information with the following categories of recipients:
Service Providers: We share information with vendors, contractors, and service providers who perform functions on our behalf, including web hosting providers, payment processors, email service providers, customer relationship management providers, analytics services, and marketing partners. These service providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain the confidentiality and security of your information.
Business Partners: We may share information with our business partners and affiliated companies to provide integrated services and improve our offerings. Our affiliates are bound by this Privacy Policy or equivalent privacy protections.
Legal Requirements: We may disclose your information if required by law, regulation, court order, or legal process; if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Surespan Inc., our customers, or the public; or to enforce our agreements and policies.
Business Transfers: If Surespan Inc. is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
With Your Consent: We may share your information for purposes other than those listed above only with your explicit consent.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Retention periods vary depending on the context of processing and our legal obligations. Billing information and transactional data are typically retained for at least five years for accounting and legal compliance purposes. You may request deletion of your personal information as described in Section 7 below.
6. Data Security
Surespan Inc. implements industry-standard technical, administrative, and organizational safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using Secure Sockets Layer (SSL) technology, encryption of sensitive data at rest, regular security audits and vulnerability assessments, access controls and authentication mechanisms, and employee training on data protection practices.
While we maintain comprehensive security measures, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your information. If you suspect unauthorized access to your account, please notify us immediately at [email protected].
7. Your Privacy Rights and Choices
California Consumer Privacy Act (CCPA) Rights
If you are a California resident, you have the following rights under the California Consumer Privacy Act:
Right to Know: You have the right to request what personal information we have collected about you, the sources of that information, our business purposes for collection, and the categories of third parties with whom we share your information.
Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (such as information necessary to complete transactions, comply with legal obligations, or detect security incidents).
Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. While we do not sell your information in the traditional sense, we may engage in targeted advertising that could constitute a “sale” or “sharing” under CCPA. You can opt out by submitting a request through our website or by contacting us directly.
Right to Limit Use: You have the right to limit our use of your personal information to purposes necessary to provide the services you requested or as otherwise permitted by law.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights. We will not deny you goods or services, charge different prices, provide different quality of service, or retaliate against you for exercising your privacy rights.
General Privacy Rights
Right to Access: You have the right to access, review, and obtain a copy of the personal information we maintain about you.
Right to Rectification: You have the right to request correction or rectification of inaccurate, incomplete, or outdated personal information.
Right to Erasure: You have the right to request deletion of your personal information, subject to applicable legal exceptions.
Right to Restrict Processing: You have the right to restrict or limit how we use your personal information for certain purposes.
Right to Data Portability: You have the right to obtain your personal information in a structured, commonly used, machine-readable format and, where technically feasible, to have it transferred directly to another organization of your choosing.
Right to Object: You have the right to object to processing of your personal information, including for marketing purposes, or to withdraw consent you have previously provided.
Right to Lodge a Complaint: If you believe we have violated your privacy rights, you have the right to lodge a complaint with the appropriate regulatory authority.
How to Exercise Your Rights
To exercise any of these rights, please submit a written request to us at [email protected] or by mailing a request to Surespan Inc., 1 International Plaza, Philadelphia, PA 19153. Include sufficient information to identify you and specify which right you wish to exercise. We will respond to your request within 30 days (or within 45 days for California residents as required by CCPA). We may request additional information necessary to verify your identity before fulfilling your request.
8. Cookies and Tracking Technologies
We use cookies, pixel tags, web beacons, and similar tracking technologies to enhance your experience, analyze website usage, deliver targeted advertising, and support website functionality.
Necessary Cookies: These cookies are essential for website functionality, including authentication, security, and session management. These cookies do not collect personal information and cannot be disabled without affecting website performance.
Functionality Cookies: These cookies remember your preferences and choices (such as language, region, and user settings) to provide a more personalized experience and improve website usability.
Analytics Cookies: We use analytics services, including Google Analytics, to track and analyze website usage, traffic sources, user behavior, and performance metrics. This information helps us understand how our website is used and identify areas for improvement. Google Analytics data is subject to Google’s Privacy Policy.
Advertising Cookies: Third-party advertising networks may place cookies on your browser to deliver targeted advertisements based on your browsing history and interests. These cookies may be shared with advertising partners to measure campaign effectiveness and limit ad frequency.
Your Cookie Choices: You can control cookies through your browser settings and opt out of certain cookies by visiting opt-out services such as optout.aboutads.info or youronlinechoices.com. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on. Please note that disabling cookies may impair website functionality and your user experience.
9. Third-Party Links and Services
This website may contain links to third-party websites and services. We are not responsible for the privacy practices, content, or security of third-party sites. We encourage you to review the privacy policies of any third-party services before providing your personal information. Your use of third-party services is governed by their terms and privacy policies, not this Privacy Policy.
10. Children’s Privacy
This website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete such information and terminate the child’s account. Parents or guardians who believe their child has provided information to us should contact us immediately at [email protected].
11. International Data Transfers
Surespan Inc. is based in the United States. Information we collect may be stored and processed in the United States or transferred to other countries for processing as permitted by law. By using this website, you consent to the collection, storage, and processing of your information in the United States and other jurisdictions, which may have different data protection laws than your country of residence.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The date of the most recent update will be indicated at the top of this policy. Your continued use of the website following any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Surespan Inc.
1 International Plaza
Philadelphia, PA 19153
Email: [email protected]
Phone: (717) 305-4694
If you are a California resident and have additional questions about your CCPA rights, please contact our Privacy Officer at the above address or email.